Shipping Policy
Order Processing
All orders placed on rivaug.ca are processed and fulfilled by our team within 1-3 business days. Please note that business days do not include weekends or holidays. Once your order has been fully processed, it will be shipped out, and delivery will occur within the time frame associated with the shipping method selected during checkout. Shipping costs are non-refundable.
Shipping Times & Carriers
After your order is shipped, transit times can vary between 1-10 business days.
Free Shipping
We offer free standard shipping on orders over $100 within Canada. Please ensure that the total cost of your order is over $100 after any discount codes are applied to qualify for free shipping.
Order Cancellation
If you need to cancel your order, please email us at jacettarivaug@gmail.com within 24 hours of placing your order. We will do our best to accommodate your request. Please note that once your order is fully processed and a tracking number is provided, we will not be able to cancel your order.
Return Policy
To return an item, you must email us at jacettarivaug@gmail.com with your order number in order to receive a confirmation. We accept returns for refund, credit or exchange. All items must be returned in new condition, in their original packaging with tags and labels attached.
Delivery charges are non-refundable and we are not responsible for return delivery charges.
All sale or promotion items are final sale.